Time

Normally, when a contact completes a step on the whiteboard plan, the system moves the contact to the next step immediately. To delay contacts before they move to the next step, place a Wait or Schedule element between the steps.

You can combine both steps to delay the automation for a particular amount of time and move contacts to the next step at a specified hour of the day.

Export and especially import jobs can take a substantial amount of time to process. If the export and import jobs have not finished, then the next step in your Whiteboard journey will not initiate. Use the Wait or Schedule steps to keep your journey running as planned.